@olivier said in Xen Orchestra Upgrading:
@DustinB3403 You need to think globally 😉 Only 1 Premium is enough to not have to convince 7x Starter. And costing 7 times less in support.
You should see Starter as "introductory offer". We'll add services step by step (like Cloud Backup).
Yeah, supporting the SMB's is the killer.
I think perhaps a better plan for SMBs would be, here's the product, some charge - say $500 (pulling a number out of my rear) and with that you get 4 hours of support. Then you can buy support in blocks after that.
The hard thing, you're going up against the likes of Veeam, and because of their size, they don't have to limit it like this.